Help Centre for Fast, Secure Assistance in India

Live chat is the quickest way to reach the Parimatch support team for most account and payment concerns.

• How to access chat:
  • Open the website or app.
  • Go to Help or Support.
  • Select Live Chat and start a conversation.
  • Add your registered mobile number or email if requested.
• Best for:
  • Login and OTP issues
  • Deposit pending, withdrawal pending, or payment status checks
  • Bonus and promo questions
  • Bet settlement and results checks
  • Quick KYC status updates
• Availability and languages:
  • Chat is available 24/7.
  • English is supported.
  • Hindi support can be requested at the start of the chat.
• Expected response time:
  • First reply usually arrives within 1 to 3 minutes.
  • Complex cases can take 10 to 30 minutes if checks are required.
• Tips for faster help:
  • Share the registered email or mobile number.
  • Add the transaction ID for deposits or withdrawals.
  • Paste the exact error text if the website shows an error.
  • Attach a screenshot if the issue is visual.
  • Send one clear message with all details instead of multiple short messages.

Email support suits cases that need written records, attachments, or a detailed explanation.

• How email support works:
  • Send an email with your registered details and a clear description.
  • Attach files if verification or payment proof is needed.
  • Keep the email thread for follow ups.
• Best for:
  • KYC and verification documents
  • Change of personal details after verification
  • Payment disputes and chargeback related clarifications
  • Account restrictions and compliance checks
  • Requests that need screenshots, PDFs, or bank proofs
• Contact details:
  • Primary support email: [email protected]
  • If the website shows a country specific support email for India, use that address for faster routing.
• Expected response time:
  • First answer usually arrives within 6 to 24 hours.
  • Document checks can take 24 to 72 hours depending on volume.
• Tips for faster answers:
  • Use a direct subject line, such as "KYC approval pending" or "Withdrawal pending with transaction ID".
  • Add registered mobile number and email in the first line.
  • Mention the payment method name and time of transaction.
  • Attach clear photos of documents, with all corners visible.
  • Send documents only in common formats such as JPG, PNG, or PDF.

Phone support works best when a quick back and forth is needed for account safety or time sensitive payment issues.

• How phone support works:
  • Call the helpline number shown in the Contact or Support area.
  • Verify account ownership using basic details.
  • Follow the steps shared during the call, then check email or chat for written confirmation if needed.
• Best for:
  • Account security concerns and suspected unauthorised access
  • Failed deposits or repeated payment errors
  • Withdrawal delays that need urgent tracking
  • Immediate help with login lock or password reset
• Contact details:
  • Parimatch helpline number: check the Contact page inside the website or app for the latest support number for India.
  • Free number availability depends on the telecom route. If a free number is listed, it appears next to the helpline number.
  • If a "helpline number 24 7" is not shown for phone, treat phone support as set schedule and use chat for 24/7 help.
• Expected timeframes:
  • Typical wait time is 2 to 10 minutes.
  • Many urgent issues get a first resolution step during the call. Follow up checks can take a few hours.
• Tips for faster calls:
  • Keep the registered mobile number, email, and recent transaction ID ready.
  • Call during non peak hours for shorter waits.
  • Avoid sharing passwords, OTPs, or full card details during any call.

Messaging support can help when chat is not loading, or a quick contact is needed for status updates. Use only official accounts shown inside the website or app.

• How messaging support works:
  • Open the official link for the platform in the Contact or Support section.
  • Send a short message with your registered details.
  • Move to chat or email if documents or sensitive checks are required.
• Best for:
  • Service status updates
  • Basic account guidance
  • Help reaching the right support option
  • App download or access issues
• Supported platforms:
  • WhatsApp support link, Telegram link, and Facebook Messenger link appear in the Contact section when available.
  • X (Twitter) direct messages may be available via the official handle shown on the website.
• Expected response time:
  • Replies usually arrive within 15 to 60 minutes.
  • High traffic periods can extend this to a few hours.
• Tips for safer and faster help:
  • Use the same mobile number on the messaging app as the registered account, if possible.
  • Share transaction ID and timestamp for payment checks.
  • Do not send OTPs, passwords, or full card details.
  • Avoid help offered by unofficial pages or groups. Only official handles listed on the website are safe.

Technical support handles issues linked to the website, app, games, and payment processing.

• How to reach technical support:
  • Use chat and select a topic like Technical support or App issue.
  • If requested, email the details to [email protected] with "Technical" in the subject line.
  • Phone support can guide urgent troubleshooting steps if a support number is available for India.
• Best for:
  • Login errors, OTP not received, account locked
  • App not opening, crashes, or update problems
  • Website not loading, blank pages, or broken buttons
  • Deposit failed, payment pending, or reversal not received
  • Game not loading, frozen rounds, or bet placement errors
• What to share for faster resolution:
  • Screenshot of the error
  • Device model and OS version
  • App version number
  • Browser name and version for website issues
  • Network type used, Wi Fi or mobile data
  • Time and date when the issue happened
• Expected timeframes:
  • Simple fixes can complete within 10 to 30 minutes on chat.
  • Payment and game investigations can take 24 to 72 hours due to provider logs.
• Tips that often resolve common problems:
  • Restart the app and device.
  • Update the app to the latest version.
  • Clear app cache or browser cache.
  • Switch networks and try again.
  • Disable VPN and ad blockers if the site fails to load.

VIP and priority support is available for eligible players based on account tier and activity. It is designed for quicker handling of time sensitive requests.

• How priority support works:
  • A dedicated manager or priority queue is assigned after VIP status is active.
  • Contact details appear in the profile area or VIP section.
  • Priority chat is often the main route, with a direct contact number or email in some tiers.
• Best for:
  • High value withdrawals and urgent payment tracking
  • Account limits, safer gambling settings, and verification escalations
  • Event time bet settlement checks
  • Faster routing of complex technical support cases
• Contact details:
  • Use the VIP contact shown in the account profile for the correct region.
  • If no VIP contact is visible, use live chat and request routing to the VIP desk.
• Expected response time:
  • Priority chat replies often arrive within 1 to 5 minutes.
  • Dedicated manager replies usually arrive within 30 to 120 minutes during working hours.
• Tips to get the best service:
  • Keep KYC updated to avoid payment delays.
  • Use one channel for one issue to prevent duplicate tickets.
  • Share transaction IDs and screenshots in the first message.
  • Ask for the case number and keep it for follow up with Parimatch customer service.